Terms of Service

These Terms of Service govern your use of the Vantage Scale Marketing website and any services provided by Vantage Scale Media. Services may include website audits, website design and build, WordPress or WooCommerce management, conversion strategy, paid media support, safe ad setup, tracking setup, creative direction, content, email marketing, automations, consulting, and related growth services.

By using this website, booking a call, requesting an audit, or engaging our services, you agree to these Terms. If you enter into a separate proposal, statement of work, invoice, service agreement, or other written agreement with us, that agreement controls where it conflicts with these Terms.

We work with peptide, supplement, wellness, ecommerce, and other growth-focused brands. Our services are designed for businesses, not consumers. You represent that you have authority to act for the business you submit or discuss with us.

Our services may include website audits, technical and conversion reviews, WordPress and WooCommerce design or management, product uploading, product description optimization, COA management setup, performance optimization, responsive design, content creation, SEO foundations, Meta or other paid media strategy and management, static ad creatives, safe ad setup and tracking, pixel and conversion tracking, email flow setup, monthly email campaigns, technical support, reporting, and consulting.

The exact scope, deliverables, timeline, fees, service cadence, and responsibilities for paid work will be described in the applicable proposal, invoice, statement of work, email approval, or written agreement. Additional or custom services may be added only by written agreement and may require separate fees.

Marketing performance depends on many factors outside our control, including product-market fit, offer strength, pricing, website experience, account history, ad platform policies, inventory, fulfillment, customer support, tracking accuracy, market conditions, search algorithms, and client implementation. We do not guarantee rankings, traffic, approvals, conversions, revenue, ROAS, profit, prevention of account restrictions, or any specific business result.

Any examples, benchmarks, case studies, estimates, or projections are illustrative only and are not promises that your business will achieve the same results.

We take a compliance-first approach and use commercially reasonable efforts to structure websites, creative, landing pages, tracking, claims presentation, and campaigns in a way intended to align with applicable advertising platform policies and applicable laws.

You are solely responsible for the legality, labeling, claims, certificates, product documentation, fulfillment practices, checkout flows, customer communications, and regulatory compliance of your products and offers, including health, supplement, peptide, research, or related products. You are responsible for ensuring that all materials and claims you provide are accurate, lawful, substantiated, and permitted in the jurisdictions where you operate or sell.

We are not a law firm and do not provide legal, medical, regulatory, tax, or financial advice. You should consult qualified counsel or regulatory advisors before making claims or launching campaigns in regulated or restricted categories.

Advertising platforms, payment processors, hosting providers, search engines, social networks, and other third parties independently control approvals, reviews, indexing, rankings, account status, restrictions, and enforcement. Their policies can change without notice. We do not control and cannot guarantee any third-party platform decision.

You agree to provide timely access to all necessary accounts, platforms, hosting, domains, CMS or WordPress admin, ad accounts, email platforms, analytics, pixels, product catalogs, COAs or lab documentation, brand assets, images, product information, pricing, claims support, and other materials needed to perform the services.

You agree to designate a primary point of contact authorized to approve work, provide consolidated feedback, and make decisions. Unless another written agreement says otherwise, requested feedback or approvals should be provided within three business days.

You are responsible for maintaining and funding required third-party accounts, ad spend, software, apps, plugins, premium themes, stock assets, email-platform fees, payment processor fees, and similar third-party costs. Delays caused by missing access, late approvals, missing content, unfunded accounts, or incomplete information may shift timelines and do not automatically reduce agreed fees.

Fees, billing schedules, monthly retainers, setup fees, ad spend percentages, ad account load fees, performance fees, due dates, late fees, and payment terms will be stated in the applicable proposal, invoice, statement of work, or written agreement.

Unless otherwise stated, our service fees cover our services and management only. Advertising or media spend, paid software, apps, plugins, premium themes, stock assets, email-platform fees, hosting, domain fees, payment processing costs, contractor costs, and other third-party expenses are separate and are your responsibility.

Late or failed payments may result in paused work, delayed deliverables, suspension of access, or termination of services. Monthly retainer fees and other fees for time, resources reserved, or work performed are non-refundable once the applicable service period has begun unless a written agreement says otherwise.

You retain ownership of materials you provide to us, including brand assets, product information, product documentation, COAs, customer data, website assets, existing creative, images, labels, packaging, and other client materials. You grant us a license to use those materials to deliver the services.

After full payment of all amounts due, and unless a written agreement says otherwise, you own final deliverables created specifically for you, such as final website content, final copy, and final creative. Third-party materials remain subject to their own licenses.

We retain ownership of our pre-existing tools, processes, frameworks, templates, code libraries, reusable sections, strategy models, know-how, and internal methods. To the extent those items are embedded in final deliverables, you receive a non-exclusive license to use them as part of those deliverables.

We may reference the engagement and display non-confidential work in our portfolio or marketing unless you request otherwise in writing or a separate agreement restricts that use.

Each party may receive non-public business, marketing, financial, technical, platform, customer, product, or strategy information from the other party. The receiving party agrees to use reasonable care to protect confidential information and to use it only for the relationship between the parties.

Confidentiality obligations do not apply to information that is public, independently developed, already known without restriction, lawfully received from another source, or required to be disclosed by law. Confidentiality obligations survive termination of services.

Our website and services may rely on third-party tools and platforms, including Calendly, Google, Meta, TikTok, analytics providers, hosting providers, WordPress, WooCommerce, email platforms, ecommerce tools, payment processors, search tools, and advertising networks. We are not responsible for third-party outages, decisions, policy changes, account restrictions, tracking limitations, data loss, billing changes, indexing changes, ranking changes, or platform enforcement actions.

You agree not to misuse this website, attempt unauthorized access, interfere with site operation, scrape or copy content at scale, upload malicious code, impersonate another person, or use the website for unlawful, misleading, or abusive purposes.

To the fullest extent permitted by law, Vantage Scale Media will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, ad account restrictions, platform suspensions, payment processor actions, search ranking changes, website downtime, or business interruption arising from or related to the website or services.

To the fullest extent permitted by law, our total aggregate liability for any claim related to the website or services will not exceed the total fees you paid to us for the specific service giving rise to the claim during the three months before the event giving rise to liability.

You agree to defend, indemnify, and hold harmless Vantage Scale Media from claims, losses, damages, liabilities, costs, and expenses arising from your products, claims, content, customer data, legal or regulatory obligations, platform violations, payment processor issues, materials you provide, breach of these Terms, or misuse of the website or services.

Termination rights and notice periods will be stated in the applicable written agreement. Unless another written agreement says otherwise, either party may terminate ongoing month-to-month services by giving 30 days' written notice after any initial term.

We may suspend or terminate services if payments are overdue, required information or access is not provided, platform or legal risk becomes unacceptable, or these Terms are violated. Upon termination, you remain responsible for fees, third-party costs, and services performed through the termination date. We will provide completed, paid-for work and reasonable handover assistance as required by the applicable agreement.

Unless a separate written agreement states otherwise, the parties will first attempt to resolve disputes through good-faith negotiation. Any formal dispute process will follow the terms stated in the applicable written agreement or the rules that apply to the specific relationship between the parties.

We may update these Terms from time to time. The updated version will be posted on this page with a revised last updated date. Continued use of the website after updates means you accept the revised Terms.

Questions about these Terms can be sent to Vantage Scale Media at info@vantagescalemarketing.com.